Author Archives: Alan Downie

One Million Widgets A Day

We recently hit a pretty big milestone. It isn’t a metric we actively track because, well let’s be honest, it’s a total vanity metric. But sometimes you see a really big number and think, holy shit…did we do that?? This is one of those times. For those that aren’t aware, BugHerd is a bug tracker [...]

Read post

2012 a BugHerd Odyssey

2012 was a big year for us. We did some great work, made some awesome innovations and made great headway towards profitability but I must confess, we also did a lot of dumb shit too. We learned a lot, yelled a lot, played a lot of table tennis and by the end of the year proved [...]

Read post

Alan and Matt at Web Directions and Tech23

So it looks like Matt and I will be doing the Sydney tour again this October.  Kicking off on the 17th-19th we’ll be speaking and attending Web Directions South to talk about our experiences with Startmate and 500 Startups. So if you’re interested in incubators/accelerators, come list to us waffle on about the many adventures [...]

Read post

Did you see that? Well, we Herd it!

We’ve had a new feature under wraps in beta testing for a few months now, and today we finally take the covers off. The BugHerd public feedback widget is now live for all users! For many BugHerd customers, this will become the default way you’ll get your website feedback. Of course you can still give your [...]

Read post

GST for Aussies (and Tax Invoices)

This is just a quick announcement for our Aussie customers. Up until now we haven’t been able to correctly collect the GST (goods and services tax) from your subscriptions (mostly because we weren’t using Chargify’s hosted subscription signup and couldn’t tell you about it!). As we’ve grown we’ve had to register for GST and this [...]

Read post

Get the whole picture with BugHerd screenshots

Since the start of the year, the BugHerd team has been working on a very difficult problem: Screenshots. TL;DR  - Starting this week, you’ll be prompted to install the extension for your browser of choice. You can get a headstart and add the Firefox add-on or Chrome extension right now (we’re still waiting on Apple to approve the Safari one)! [...]

Read post

Organizations, Members and Guests…oh my!

This post is part of our “Mega Ultra Super BugHerd Update” series this week. These awesome new features will be released next week. Stay tuned! If you’re someone who works on multiple projects with multiple companies, the latest BugHerd update is about to make your life easier! Maybe you can relate to this… I run [...]

Read post

BugHerd’s new zero installation option

This post is part of our “Mega Ultra Super BugHerd Update” series this week. These awesome new features will be released next week. Stay tuned! When it comes to feedback, we’re all ears. We want to make BugHerd easy as pie to set up and use. One thing we keep hearing is that people want [...]

Read post