I’m sure you’ve wanted to know the results from the survey we recently ran. We’re incredibly grateful to all 242 of our respondents and your replies are extremely valuable to us. The purpose of this survey was to gain insights allowing us to better suit the needs of you, our customers. It’s important to me [...]
Read postSince we started capturing customer satisfaction ratings on our customer support responses we have reached an incredible 99% of respondents who have indicated to be satisfied. Compare this to the industry average of 85% for other web applications (which Zendesk provides in their reporting suite), so we are quite proud of this. We’d like to [...]
Read postAre you a sole web developer or designer, and using BugHerd in an organization? For single users, BugHerd keeps track of all web issues and requests, as well as providing a channel to give and receive feedback from co-workers, clients and site users. However, you might not know that BugHerd really shines in a [...]
Read postThe Rails.app project is an Open Source project on Kickstarter (http://www.kickstarter.com/projects/1397300529/railsapp) and it is aimed squarely at solving a problem we’re all too familiar with. The project aims to make it easier for folks to set up a Rails environment on OS X. This is a good thing… at least to us. Not just because [...]
Read postMy dad is an engineer – the mechanical variety, not the software variety. Before he did that he also did stints as a mechanic and a carpenter. A smart guy, but also very talented when it comes to building and fixing (as long as it doesn’t involve electricity, but that’s another story). Even at 60 [...]
Read postI was watching my 2 year old son play this morning. He was playing with a Fisher Price cash register. It’s a fairly complex tool for little kids, but he loves it. The general workflow is that you put a coin in a holder in the top where it stays until you hit the appropriate [...]
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